moroccan moods
booking terms
and conditions
PAYMENT
When you book your holiday at Moroccan Moods we will ask you to pay a deposit of 50% of the trip price by online card payment. We will guarantee your booking once we have received this deposit, without this deposit your booking is not confirmed and we are entitled to accept other bookings. The remaining 50% of the holiday cost must be paid in cash in euros or dirhams (in this case 1 euro = 11 dh) on the first day of the trip.
OUR CANCELLATION POLICY
CANCELLATION OF BOOKING BY CLIENT OF MOROCCAN MOODS
If you have made a booking with us but need to cancel it, please let us know as soon as possible. We have a sliding scale of refunds depending on how much notice you give us of the cancellation.

  • Cancellation more than 2 months before the trip with Moroccan Moods - we refund your deposit, deducting a €30 fee per guest to cover administrative costs

  • Cancellation more than 1 month before the trip with Moroccan Moods - we refund 50% of the deposit

  • Cancellation less than 1 month before the trip with Moroccan Moods - we do not refund the deposit

  • Cancellation on the day of departure or after the trip has started - 20% of the deposit will be refunded
In case of visa rejection, flight cancellations, changes, illness, or other unforeseen circumstances, our standard refund policy applies without exception.
CANCELLATION OF THE BOOKING BY MOROCCAN MOODS
In cases where Moroccan Moods is unable to provide the holiday you have booked, we will offer you a deposit.
We also reserve the right to cancel a group trip up to 2 weeks before departure if the minimum number of participants has not been reached. In this case, you will receive a full refund of any payments made.
BOOKING CHANGE POLICY
Booking dates can be changed up to 1 month before the scheduled date. Only one date change is allowed per booking.
HEALTH INSURANCE POLICY
Everyone booking a holiday with Moroccan Moods must have full travel insurance that covers active sports. Moroccan Moods is not responsible for injuries or damage to persons during the stay. Guests must take out their own travel insurance.
PRIVACY POLICY
Moroccan Moods guarantees you that your personal information provided at the time of booking will be held and used only for the purposes of Moroccan Moods. We will not share or pass it on to third parties.